You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If your order has shipped under a free shipping offer, actual shipping charges incurred by Zolo Light’s Products will also be deducted from your credit.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you offer free shipping?
As a small business, we are unable to absorb shipping costs associated with doing business online. For all orders, you pay a flat rate of $15.00 for shipping, per address. This $15.00 flat-rate shipping charge is intended to cover and offset the costs incurred to process, prepare, and transport your order right to your doorstep.
Is there a quantity limit for flat-rate shipping?
The sky is the limit. As long as the entire order is shipping to one address, you can order as little as 1 pcs (our minimum requirement) or more — and you still pay one flat delivery rate. Stock up on your favorites!
When will my order arrive?
Packages typically arrive within 3 to 7 business days after being shipped. If you need your order to arrive quicker, you can choose to upgrade to our guaranteed 1 or 2 business day service by sending an email to firstname.lastname@example.org with your request.